Terms of Sale

FreelanceLab
Website: https://freelancelab.eu
Version: 1.4
Effective date: 1 October 2026

These General Terms of Sale ("Terms") govern the sale of online training, digital content, coaching and related services offered by FreelanceLab on its website.

Any order placed on the website implies full and unreserved acceptance of these Terms. The customer acknowledges having read these Terms before confirming the order and declares having the legal capacity to enter into a contract.

This English version is provided for information only. In case of discrepancy, the French version (Conditions Générales de Vente) prevails.

1. Website publisher and contact details

FreelanceLab is published and operated by:

2. Definitions

• "Customer": any natural or legal person placing an order on the website.
• "Consumer": any natural person acting for purposes outside their commercial, industrial, craft or professional activity.
• "Professional": any legal or natural person acting for the purposes of their professional activity.
• "Training": all digital content, modules, videos, documents, templates, tools and resources made available under a FreelanceLab offer.
• "Coaching": a personalised service that may include one-to-one meetings, messaging exchanges, document reviews, follow-up or any other service stated on the sales page.
• "Simulators": digital tools provided for educational purposes that produce estimates from the information entered by the user.
• "Customer area": the online area giving access to the content, resources and services linked to the purchased offer.

3. Purpose and scope

These Terms define the rights and obligations of the parties for the online sale of FreelanceLab offers.

They apply to all orders placed on the website, whatever the plan chosen, unless special conditions are expressly accepted in writing by PALLADION PROLEARN.

PALLADION PROLEARN may amend these Terms at any time. The applicable Terms are those in force and accepted by the customer when confirming the order.

4. Offers

FreelanceLab offers in particular:

The detailed features of each offer — programme, access period, number of meetings, materials, exchange methods, any bonuses — are described on the corresponding sales page before the order is confirmed.

PALLADION PROLEARN may develop its content, add resources, reorganise some modules or improve the tools. Such changes do not reduce the rights acquired by the customer under the purchased offer.

5. Prices

Prices are stated in euros, including VAT, unless otherwise stated. They do not include any bank fees, exchange fees or commissions charged by the customer's bank or payment provider.

PALLADION PROLEARN may change its prices at any time. The applicable prices are those displayed on the website when the order is confirmed.

6. Ordering

The customer selects the desired offer, enters the information required for invoicing and access to the services, then confirms the order.

Confirming the order constitutes:

• express acceptance of these Terms;
• acceptance of the price and chosen payment terms;
• acknowledgement of the digital nature of the content;
• authorisation to collect instalments, where the customer chooses to pay in instalments.

The customer receives an order confirmation by email at the address provided when ordering.

7. Payment

Payment can be made by bank card via Stripe, by PayPal or by any other payment method offered on the order page.

Payments are secured by the relevant payment providers. PALLADION PROLEARN does not have access to the customer's full bank details and does not store them on its servers.

7.1 One-off payment

The customer can pay the full price at once:

• E-Learning plan: €499;
• Elite Coaching plan: €1,799.

7.2 Payment in instalments

The customer can choose to pay in instalments as follows:

By choosing payment in instalments, the customer expressly authorises PALLADION PROLEARN, or its payment provider, to automatically collect the instalments using the payment method used when ordering.

Payment in instalments is a payment facility, not a subscription that can be cancelled at any time. The customer remains liable for the full price of the chosen offer, even if they stop using the content or coaching.

7.3 Receipts and invoices

After a successful payment, the customer may automatically receive a receipt by email, provided this feature is enabled by PALLADION PROLEARN in its Stripe account.

When invoice creation is enabled for the offer, the customer also receives an email with a link to download their invoice as a PDF.

For payment in instalments, a receipt may be issued for each instalment successfully paid.

7.4 Unpaid amounts

If a payment fails, PALLADION PROLEARN will send the customer a reminder so that the situation can be settled within 7 calendar days.

Failing settlement within this period, PALLADION PROLEARN may:

• suspend access to the content, customer area and coaching;
• charge a handling fee of €15 per unpaid instalment;
• demand immediate payment of the full outstanding balance;
• assign collection to a specialised provider, any costs being borne by the customer;
• terminate access to the offer in case of persistent default, without refund of sums already paid.

For professional customers, any late payment may give rise to interest at the legal rate in force and a fixed collection fee of €40, in accordance with Article L441-10 of the French Commercial Code.

8. Access to content and services

Once payment is confirmed, the customer receives by email their login details or an access link to their customer area.

Access to the content is strictly personal, nominative and non-transferable. The customer undertakes not to share their login details with third parties.

8.1 E-Learning plan

The E-Learning plan gives lifetime access to the digital training content, in the version available at the time of purchase.

PALLADION PROLEARN may update, develop or remove obsolete content, while maintaining sufficient access to the essential training content.

8.2 Elite Coaching plan

The Elite Coaching plan includes the training content and personalised coaching as described on the sales page.

The coaching is valid for 6 months from the date the offer is activated.

The customer undertakes to:

• schedule their meetings within the timeframes given by PALLADION PROLEARN;
• notify PALLADION PROLEARN at least 24 hours before a meeting in case of cancellation or rescheduling;
• attend the agreed meetings;
• provide the information and documents needed for the coaching to run smoothly.

Any session cancelled less than 24 hours before the meeting, or any unjustified absence, will be considered delivered and can be neither rescheduled nor refunded.

Sessions not scheduled or not used by the end of the 6-month coaching period are permanently lost, unless PALLADION PROLEARN agrees otherwise in writing beforehand.

9. Right of withdrawal

9.1 Consumer customers

In accordance with Articles L221-18 et seq. of the French Consumer Code, consumer customers have 14 days from the conclusion of the contract to exercise their right of withdrawal, without giving reasons or paying penalties.

9.2 Immediate performance and waiver of withdrawal

For digital content, the customer may request immediate access to the training before the withdrawal period expires.

In that case, the customer expressly acknowledges:

• having requested immediate delivery of or access to the digital content;
• having been informed that this request results in the loss of their right of withdrawal once the content is digitally accessible;
• expressly waiving their right of withdrawal.

This waiver is collected through a separate checkbox during the ordering process, in particular on the Stripe payment page, or by any other means providing clear proof of the customer's consent.

9.3 Exercising the right of withdrawal

To exercise their right of withdrawal, the consumer customer must notify PALLADION PROLEARN of their decision before the 14-day period expires, by email to palladioncontact@gmail.com, or via the withdrawal form available on the website.

The customer may use the following template:

9.4 Refund

In case of valid withdrawal, PALLADION PROLEARN refunds the customer within 14 days of being informed of the withdrawal decision.

The refund is made using the same payment method as the order, unless the customer expressly agrees to another method.

For payment in instalments, only the amounts already paid are refunded. Future payments are cancelled.

9.5 Professional customers

The right of withdrawal under the French Consumer Code does not apply to professional customers. Any cancellation or refund request from a professional customer will be reviewed case by case and may only be refunded with the express written agreement of PALLADION PROLEARN.

10. Customer obligations

The customer undertakes to:

• provide accurate, complete and up-to-date information;
• use the content and services for strictly personal purposes;
• not resell, rent, assign, share, distribute or reproduce the content, access, videos, documents, templates or resources;
• not use the content to create a competing offer;
• respect the intellectual property rights of PALLADION PROLEARN.

Any breach of these obligations may lead to immediate suspension of access, without refund of sums already paid, without prejudice to any claim for damages.

11. Intellectual property

All elements offered by FreelanceLab — texts, videos, training, modules, documents, templates, simulators, tools, interfaces, logos, graphics, databases and software — are protected by intellectual property law.

Any reproduction, representation, adaptation, translation, extraction, distribution or use, in whole or in part, without the prior written permission of PALLADION PROLEARN is prohibited.

The customer is granted a personal, non-exclusive, non-transferable right of use limited to the access period of the purchased offer.

12. Liability

FreelanceLab provides content and coaching for educational, informational and practical purposes. The website's simulators provide educational estimates from the information entered by the user and do not replace personalised advice.

Results depend in particular on the customer's personal, professional and financial situation, their commitment, how they apply the advice, economic conditions and external factors beyond the control of PALLADION PROLEARN.

PALLADION PROLEARN therefore does not guarantee any specific commercial, financial, legal, tax or professional result.

The information provided does not constitute personalised legal, tax, accounting, financial or investment advice. The customer remains solely responsible for their decisions and should consult a qualified professional where necessary.

PALLADION PROLEARN can only be held liable for a direct, personal and proven fault. Its liability is limited to the amount actually paid by the customer for the offer concerned.

13. Force majeure

PALLADION PROLEARN cannot be held liable for failing to meet its obligations due to force majeure within the meaning of Article 1218 of the French Civil Code.

Force majeure includes, without limitation: strikes, major failure of a provider, cyberattacks, natural disasters, administrative decisions, epidemics, war or serious public disorder.

In case of force majeure, suspended obligations resume as soon as the event ends. If it lasts more than 60 days, either party may terminate the contract without compensation.

14. Termination

PALLADION PROLEARN may terminate the customer's access automatically, without compensation, in case of:

• breach of these Terms;
• infringement of intellectual property rights;
• persistent non-payment after a formal notice has gone unanswered;
• abusive, insulting or discriminatory behaviour, or behaviour contrary to the spirit of the coaching.

In case of termination due to the customer's fault, sums already paid remain with PALLADION PROLEARN and any outstanding balance becomes immediately payable.

15. Personal data

Personal data collected is processed in accordance with FreelanceLab's privacy policy and the General Data Protection Regulation (GDPR).

It is used in particular for:

• managing orders and payments;
• creating and managing the customer area;
• providing the content and coaching;
• customer support;
• invoicing and accounting;
• sending marketing information, subject to the customer's consent where required.

The customer has the right to access, rectify, erase, restrict, object to and port their data. These rights can be exercised at palladioncontact@gmail.com.

The customer may also lodge a complaint with the CNIL (French data protection authority): https://www.cnil.fr.

16. Consumer mediation

In accordance with Articles L611-1 et seq. of the French Consumer Code, consumer customers may use a consumer mediator free of charge in case of a dispute not settled amicably with PALLADION PROLEARN.

The mediator appointed by PALLADION PROLEARN is:

The mediator may only be contacted after a prior written complaint to PALLADION PROLEARN at palladioncontact@gmail.com.

Mediation is free of charge for consumer customers.

17. Governing law and disputes

These Terms are governed by French law.

In case of dispute, the customer will first contact PALLADION PROLEARN at palladioncontact@gmail.com to seek an amicable solution.

Failing an amicable agreement, the dispute will be brought before the competent French courts, subject to mandatory jurisdiction rules applicable to consumers.

18. Acceptance of the Terms

Confirming the order constitutes the customer's express, full and unreserved acceptance of these Terms.

The customer acknowledges having received a copy of these Terms or having been able to read and download them before confirming the order.